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Sapporo / Infrastructure engineer
Please tell us about the business advantages of JIG-SAW in their industry.
First of all, we have an automatic operation platform “puzzle” that we have developed. Now that the Internet has spread as much as it has and it has become commonplace to own computers and smartphones, servers that provide services such as web pages and applications are in operation 24 hours a day, 365 days a year. This operation is invisible to users. Puzzle automatically detects and controls operational abnormalities, and notifies the operators instantly. This allows you to recover from failures with minimal downtime for the services you provide.
In addition, I think that the technical value cultivated through platform development and system monitoring/operation experience, as well as experience in associated fault isolation (cause identification) in systems are also advantageous. The system is originally monitored by the customer, and there are many cases where companies outsource to us to reduce their work load. In these cases, based on our experience of monitoring many systems, it is possible to take over the monitoring and operation work as soon as possible by using the customer’s monitoring mechanism.
Please tell us what JIG-SAW has achieved (experience / episode unique to JIG-SAW).
I think that being able to work directly with the servers and cloud services that run a lot of customer systems and services through business is valuable experience unique to JIG-SAW. Usually, SE systems can only be tapped into by the customer themselves.
Until I joined JIG-SAW I had no knowledge of IT at all, but every day I gain more experience and grow thanks to my privileged environment. Based on the knowledge and experience gained in my work, I was able to acquire qualification as an AWS Solution Architect.
One of the themes of JIG-SAW is “automation”. In any field, there is routine work that must be done regularly every day and work that takes time to respond to, but JIG-SAW is actively involved in improving and automating these areas. Of course, there are responsibilities and necessary knowledge associated with our work, but having that experience and being able to use it in daily life gives me motivation. For example, there was a certain system that took more than 2 hours to respond to problems, but it has since been improved to about 10 minutes, and I remember well the feeling of pride I had making those improvements.
札幌 / インフラエンジニア